DKV VIRTUAL
CLIENT
DKV Group
LOCATION
Virtual World
Spain
PROJECT
Sede virtual and new communication channel of the insurance company
BRIEF
DKV Seguros, one of the most important Spanish health insurers, takes another step forward in its digital evolution by creating a new customer and communication channel. Thus DKVirtual is born, a 3D web space designed to redefine the relationship between insurer and client. Offering a unique onboarding that brings health, wellness and DKV's values closer to new audiences, especially the youngest. With DKVirtualThe insurance company not only communicates, but connects interactively.
The objective was to attract the new generations, who are not very aware of the importance of health, through a gamified experience that also integrates communication, customer service and training in a unique digital environment.
The result is DKVirtual, a digital environment that combines virtual avatars, interactive videos and support chatbots to streamline queries and enhance the customer experience. This 3D web space not only allows you to explore products and services, but also showcases DKV's values and solidarity initiatives in an accessible and entertaining way. DKVirtual positions DKV Health Insurance as a pioneer in the industry, creating a new standard of digital communication.
DKVirtual demonstrates that technology not only transforms, it also connects. A unique digital experience that allows employees, customers and the general public to connect with the DKV Seguros universe and instantly access all the group's information.
x3
increase in user interaction with the brand
virtual visits to space
more inquiries through the digital channel
LOREM IPSUM
TAILOR-MADE PROJECTS
De design innovative strategiesdand de develop projects to medidfor the health sector.d, they usedor technologies advancesdArtificial Intelligence, RealidadVirtual and Realidad Increaseda.