HEALTHY BODY
CLIENT
Sanitas
LOCATION
Virtual World
PROJECT
An AI-powered virtual assistant that guides and assists patients in a medical center, improving the care and management of procedures.
BRIEF
Sanitas, a leading company in the private healthcare sector, faced a challenge: improving the patient experience in its medical centers while optimizing its internal processes. With a firm commitment to innovation, the company sought to digitize and automate part of its in-person care without losing proximity or accessibility.
Sanitas gave us a clear idea: to create an innovative tool that would improve orientation, information and management of procedures within the hospital, without saturating the staff or generating unnecessary waiting times. They wanted an autonomous, attractive and accessible solution for all types of users, aligned with their innovative positioning and that would reduce waiting time.
The solution consists of an interactive totem with an AI-powered virtual avatar that allows users to interact by voice or touch screen to obtain information, manage appointments and resolve queries quickly. The accessible, multilingual system is integrated with Sanitas' digital infrastructure, offering a more personalized and efficient experience. In addition to humanizing care with a very realistic avatar, it allows real-time data to be obtained, processes to be optimized and operating costs to be reduced.
This avatar has been designed to be intuitive, agile and accessible. Upon arrival at the medical center, the visitor is greeted by a virtual avatar that provides clear and close guidance. Through voice commands or touch screen, the user can obtain information, manage appointments and find their way around the center. The system, with multilingual support and an inclusive design, offers a fluid interaction without waiting, adapted to all types of profiles, from the elderly to international patients.
40%
Reduction in waiting time
to confirm the appointment
languages available
LOREM IPSUM
INTERACTIVE MARKETING
Interactive marketing tools that transform the communication of pharmaceutical and healthcare products thanks to the latest technologies. Eye-catching, visual and scientifically rigorous resources to explain complex products in a clear, attractive and memorable way.